Testing a new casino is always an adventure, as you never know what to expect. Neptune managed to surprise me in a good way. But it does not mean this place has only benefits. Learn about both pros and cons of the casino in my review. I mentioned only the most important points below. You will also find a guide on reviewing online casinos yourself. Keep reading and gamble like a pro.
5 May 2020
I haven’t found really helpful Neptune Play reviews on the internet. Thus, I decided to create one myself. I registered on their website and deposited 30 dollars via Neteller just to try out a few games and make sure the casino is worthwhile. If you read any of my previous reviews, you know that this is a usual thing I do since I believe that $25-30 is a perfect amount to enjoy all casino features and win decent money.
I took a look at the welcome bonus and decided that claiming it is not the best idea. In the bonus section of this review, I’ll explain my decision in more detail. At this point, I started choosing a game that is my favourite part of testing online casinos. My first choice was Starburst. I think this game is fairly popular since it has not only a pretty high RTP of 96.09% but also great graphics.
However, my gaming session was not as successful as I expected. After 15 minutes and endless spins, I had just 7 dollars left on my account. It was time to switch to another game. I picked Reel Bandits by NeoGames.
Money come, money go - I said to myself. But then, the situation got significantly better, and I managed to win more than 150 dollars.
My happy story might have inspired you to register at Neptune Play right now. But I offer you to consider also some other aspects of this place. Some of the disadvantages of the casino may change your mind.
Every time I come across a new casino, I use my 6-steps guide to make sure it’s a good place to gamble. I’m not going to beat around the bush and say that my guide is a secret which only VIPs can get. Instead, I’m going to share it with you right now. So after reading the information below, you will be able to not only decide whether Neptune Play is good for you but also evaluate any other online casino yourself. So here are the main steps I take to evaluate a gaming site:
No risk, no fun - this saying is known by every gambler. But when it comes to the reliability of a casino where you are playing, the risk isn’t something you are going to enjoy. So the very first thing I suggest you do after finding a new gaming site is scrolling down its main page and looking for a license logo there. The two authorities I trust the most are Malta Gaming Authority and United Kingdom Gambling Commission. Since I liked the overall design and features of Neptune Play, I had my fingers crossed when checking the licensing of the casino. Luckily, this place is approved by both institutions.
The next thing worth checking when you are testing an online casino is the presence of fairness certificates. It can be received from such сompany as eCOGRA, iTechLabs, etc. Sadly, Neptune Play hasn’t got any.
The last thing that proves the security of a casino is SSL encryption. In this regard, Neptune Play is a really good choice since its website is well protected from cyber attacks. So there is no chance for your private data to be stolen by hackers.
If you have a favourite payment method, you are not likely to find it in the list of available options at Neptune Play. There are only 6 ways to deposit and withdraw your money. On the other hand, you are allowed to do it via a MasterCard or VISA, of course, if you have a debit card.
You can use the same methods for both deposits and payouts. In case you top up your account with a debit card, you can order a bank transfer to get your winnings. There is a rule that works in practically any online casino: you should make all money transactions using the same method. So I withdrew my 160 dollars via Neteller and was happy to see that it arrived in my e-wallet in 1 day.
We all love freebies, don’t we? Getting something for nothing feels really great. But bonuses do not work exactly like that. Whatever bonus you get, you are always required to wager it a certain number of times. In the case of Neptune's welcome offer, you have to do it 35x times for the gift package consisting of a 100% up to €200 bonus plus 20 spins for Starburst. It’s not critical, but still, the wagering conditions could be better. Nevertheless, this bonus has a bright side as well. You are allowed to wager it within 21 days, which is a lot. To compare, normally, I suggest claiming freebies that can be used within at least 72 hours.
But the welcome offer is not the only one you can get at Neptune Play. As a regular player, you can get so-called free play on Sundays. Casino users also receive cashback monthly. I have been watching this place for a few weeks before I registered there, and I noticed that new offers frequently appear on their website.
Each casino divides its games according to different principles. At Neptune Play, you will find 30+ table games, 500+ slots, lots of jackpot slot machines and live-dealer options. But the number of games is not the only thing to pay attention to. Consider the dealers who provided their products to the casino. Are there any good ones? You will find an answer below.
When you are looking for a certain game, you might feel some inconvenience since there is no way to sort all the available products. You can type the name of a particular game or provider, but you can’t see a list of providers. I have no idea why the casino does not change it since there are a lot of decent providers cooperating with this website. For instance, you will find lots of Microgaming products. In addition, there are plenty of NetEnt and Pragmatic creations. All in all, you are definitely going to find your favourite titles… manually.
There are few reasons why support is important. First, because novice gamblers might have a lot of questions. The FAQ section on the website is not very helpful, so you are not likely to find answers yourself. The second reason is that some unexpected issues can appear on any website, whether it is licenced, certified, encrypted or not. What will you do in such a case? Right, contact support.
So, I decided to check the quality of service at Neptune Play and asked them a pretty obvious question the answer to which I knew myself. They say that their support responses within 2 minutes. And it’s correct, a casino agent sent me a “I’ll find an answer quickly, stay on the line” message and disappeared for about 4 minutes. Anyway, the final answer looked quite professional, so I consider the support to be pretty good.
You won’t believe it if I tell you how many times my experience in different casinos was spoiled by an unexpected freeze. And in most cases, it was when I was playing with my phone. It feels like many casino operators do not really care about their mobile version. So now I check this aspect every time I come over to a new place to gamble. In the case of Neptune Play, everything was perfect. I played for several hours in a row and didn’t have any technical issues. The design of the website is adapted for every device you might use for gambling. Even on a smaller screen, all the functions are available.
I often see that casinos do not try to be special. Some operators are just creating new places with the same slot machines and boring designs just to make money. So I decided to check whether Neptune Play has something more than just games to offer. Here is what I found.
I always get more motivation to play if the casino has a decent loyalty program. Neptune Play can definitely boast its cool exclusive club where regular players can climb different levels bet by bet.
Since I played just a few games to test the casino, I didn’t get any special status. But I’m going to go there again and maybe next time I’ll achieve more. Each level of the loyalty program is described in detail. So you know what you can get and can decide whether your efforts are worth it.
Nowadays, all online casinos are required to share links to help centres where gambling addicted people can get support. But only some websites also give you an opportunity to limit yourself when playing to avoid big trouble. Those who are making bets at Neptune Play do have an opportunity to set a deposit limit. With this function, you will never spend more money than you can afford.
Let me summarise all my findings in Neptune Play casino. This place is 100% safe to gamble since it is properly licensed. Plus, all your private data is protected by SSL encryption. You are likely to enjoy the game variety here since all the most famous titles are included in the casino’s portfolio.
The navigation on the website might be slightly hard because you can’t see a list of providers which products are available in the casino. Also, I would be happy to see more options for money deposits and withdrawals.